Rapid development of digital technologies, combined with advances in energy management, automation of devices and smart buildings, is presenting power utility companies with new opportunities for customer engagement. Although a growing body of international literature can shed light on this topic, it is also important to consider the implications for energy consumers in Australia more specifically. As such, this rapid review focuses squarely on the national context rather than adopting a broader global focus. Given the number of Australian studies conducted in this area over the past decade, it was feasible to consider both primary and secondary academic papers in this rapid review. Objectives
The main question guiding this rapid review was: “Drawing on primary and secondary literature employing various approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system in Australia?”
The secondary objective of this project was to assess the time and resources needed to perform a scoping / rapid meta-review on a topic related to the Built Environment. Thus, information relevant to the review team’s structure, review timeline and associated workloads are also included in this report. Editor's note
APO also holds Part 1: International studies.
Cooperative Research Centre for Low Carbon Living 2018
In response to feedback, high-income households can reduce their energy use to a larger degree than low-income households (17% vs 3% reduction). This and other insights were gained by two rapid reviews into research, both Australian and International, on digital services and...Read more
Industry misconceptions around high cost and poor market interest in energy efficient homes continue to obstruct the mass adoption of low carbon housing. Josh’s House demonstrates that low carbon housing is accessible and cost effective. The Star Performers series showcases how...Read more
When South Eastern Australia was in severe drought at the beginning of the century, a whole array of efforts went into addressing the water shortage. Councils introduced, and then increased, water restrictions. Government handed out low-flow showerheads and shower timers,...Read more
The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”
This guide is aimed for the teams who conduct rapid reviews on topics and questions not just for their own use (or publication in an academic journal), but also for stakeholders (or “end users of reviews”; usually policymakers or practitioners).