The main question guiding this rapid review was: “Drawing on primary and secondary literature employing various approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system in Australia?”

The main question guiding this rapid review was: “Drawing on secondary literature that employs systematic review and meta-analytic approaches, what do we know about digital services and communication platforms that allow for residential customer engagement and interaction with the energy system?”

This report provides a summary of the research activities in the research project RP3028: A Virtual Market for Analysing the Uptake of Energy Efficiency Measures in Residential and Commercial Sectors.
To enable the development of policy programs to increase adoption of energy-efficient products, there is a need to develop a knowledge base from which it is possible to understand the likely success of policy interventions.